INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is your return and exchange policy? Will I receive the same product as shown?

We offer returns and exchanges within 14 days of delivery. Items must be unused, unwashed, and returned with original tags and packaging.
We always aim to deliver exactly what is shown on our website, but slight variations in color may occur due to lighting or screen differences.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order anytime through the “Track Your Order” section on our website.

Can I cancel or make changes to my order?

Yes, you can request changes or cancellation before your order is processed or shipped. Once the order has been dispatched, it cannot be modified or cancelled. For quick assistance, contact our support team as soon as possible.

Do you restock items that are sold out?

Some of our products are restocked based on demand. However, certain items may be limited edition and may not be restocked. We recommend checking back regularly or contacting us for availability updates.

How do I choose the right size for me?

We provide a detailed size guide on each product page to help you select the correct size. If you're unsure, you can contact our support team for personalized assistance before placing your order.

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